What is the return policy?
You may return items to us within 14 days of receiving your order. Return shipping fees apply based on your location. If your refund qualifies under our refund policy, you will receive a full refund (excluding initial shipping costs).
- All products must be returned in their original condition, including the product, tags, accessories, freebies, and original packaging to ensure safe transit.
- Returns without the original outer packaging box may be refused. Damaged items will be returned to the customer.
- If your return request is not approved, you will be responsible for the cost of the return shipping label.
- Please note: Only one return label can be generated per order. If your order arrived in multiple packages, we recommend waiting until all items are available before processing the return.
- We reserve the right to refuse refunds if returned items lack original tags, gifts, or packaging.
- This policy safeguards product quality and authenticity. By placing an order, you acknowledge and agree to comply with this return policy. Thank you for your understanding and cooperation in maintaining our highest product standards.
- Return shipping costs will be deducted from your refund (except in cases of damaged goods, incorrect delivery, or inaccurate descriptions, where free return labels will be provided).
All returned items will be inspected upon arrival. Returns will not be accepted under any of the following circumstances:
- Returns submitted beyond the return policy period
- Items showing signs of wear, washing, or use
- Items classified as non-returnable (sealed packaging, bulk, or boxed items are non-returnable without exception)
- Damage incurred after delivery
- Modified items
- Returns with holes
- Items stained with dirt, cosmetics, food, etc.
- Returns missing original tags, manufacturer labels, or accompanying materials
- Only full-price items are eligible for refunds; sale items are non-refundable.
What happens if I return items after the 14-day return policy?
We will not accept your return, and our return label will not be sent to you. A refund will not be credited to your account.
Refunds(if applicable)
Once we receive and inspect your return, we will notify you via email of receipt and approval or rejection of your refund.
When you start the return process, if you choose to receive a refund to your original payment method, we'll deduct $30.00 from the credit you'll receive to cover return shipping costs when using our return label. If the return is our fault,we'll cover this charge. Original shipping charges are not included in the refunded price. Remember that the refund method you choose when completing the return process is final and cannot be changed.
Custom Tax and Goods Lost Issue(if applicable)
Customs Duties:If customs charges duties, you will pay these, and we will deduct them from your refund.
Goods Lost:If goods are lost during the return process, you are responsible for the loss; refunds are issued only if we receive the returned goods.
How long does it take to process my return?
It can take up to 15-20 business days to receive and process your return. Once your return is received and inspected,we will send you an email to notify you that we have received your returned item.We will also notify you of the approval or rejection of your refund.If you are approved, your refund will be processed and a credit will automatically be applied to the original method of payment, within 10 working days.
Late or Missing Refunds (if applicable)
Steps to Check:
1. First, recheck your bank account.
2. Contact your credit card company; it might take some time for the refund to post.
3. Contact your bank as there can be processing delays.
How do I track the status of my return?
If you initiated a return our site, and it has been received and processed through our returns department, you will be able to view the return details via the "Track Order" or "My Account" links following the same process used to initiate the return.
What if I accidentally ship an item to you that was not purchased on your site?
We are not rensponsible for the acceptance,safekeeping,and/or return of any ifems that you ship to us in error (I.E.,items that were not purchased on our site)("erroneous return").
If we nevertheless receive and accept an Erroneous Return, we may require, in our sole discretion, that you pay a reasonable processing and shipping fee in order to cover the costs of shipping the Erroneous Return ("Return Fee") back to you.
Once received, we will use commercially reasonable efforts to notify you and hold the Erroneous Return for a reasonable period of time not to exceed 30 days. If we are unable to contact you or we do not receive payment of the Return Fee, if any,during that time, we may destroy the Erroneous Return or donate it to a charity of our choice.
What if return or exchange due to Merchant errors?
If a return or exchange is necessary due to a mistake on our part—such as a quality issue, wrong item sent, or other merchant-related errors—we will cover all shipping costs. You will not be responsible for any return shipping fees, and we will promptly arrange a replacement or refund after confirming the issue. The process is as follows:
1.Contact Customer Service: Please reach out to our customer service team as soon as possible, providing details
and evidence (such as photos or a description of the issue) so we can verify the problem.
2. Free Return Shipping: Once the issue is confirmed, we will provide a pre-paid return shipping label for you to
send the item back at no cost.
3. Replacement or Refund: After receiving and inspecting the returned item, we will either send a replacement
product or issue a full refund, based on your preference, within 10-18 business days.
Any questions, please remember to contact us!
